Effective Date: May 28, 2024
Thank you for choosing QurbanBarakah.my for your qurban needs. We understand that situations may arise where a refund may be necessary. This Refund Policy outlines the circumstances under which we offer refunds for our services.
Eligibility for Refunds
Generally, refunds are not offered for qurban purchases due to the religious nature of the sacrifice. However, we understand that unforeseen circumstances may prevent you from fulfilling your qurban obligation. In such cases, we may consider a refund on a case-by-case basis.
Here are some situations where a partial refund may be possible:
- Medical Emergency: If a documented medical emergency prevents you from fulfilling your qurban, we may offer a partial refund after deducting administrative and processing fees.
- Death of Contributor: In the case of the contributor's death before the qurban sacrifice, a full refund may be offered, minus any processing fees.
Non-Refundable Services
Please note that refunds are not offered for the following:
- Changes in mind or preference after the qurban has been processed.
- Qurban purchases made during promotions or special offers with clearly stated non-refundable terms.
How to Request a Refund
If you believe you qualify for a refund under the circumstances outlined above, please contact us within 3 days of your qurban purchase. You can request a refund by:
- Emailing us at [email protected] with your order details and a clear explanation for the refund request.
We will review your request and respond to you within 7 business days.
Important Information
- All refund decisions are final and at the discretion of QurbanBarakah.my.
- Refunds may take up to 30 business days to process and reflect in your account.
- We reserve the right to modify this Refund Policy at any time without prior notice.
Contact Us
If you have any questions about this Refund Policy, please don't hesitate to contact us:
- By email: [email protected]
We appreciate your understanding.